Lowe's Foods Honors Scan Guarantee Policy

image provided by FreeFoto.com


I hope everyone had a good Thanksgiving. I spent mine with my grandma. It was great. We had lasagna and pumpkin pie. My grandma makes the best lasagna. I had turkey earlier in the week (and I have plenty of left overs for). Turkeys were on sale, so I couldn't resist getting one. There are a lot of meals that can be made from the meat you get with a whole turkey.

I went to Lowe's Foods the other week to get my turkey. They had a great sale on one particular brand, when you use your rewards card. It was 99 cents a pound and a ten dollar cash coupon to use on your next purchase if you purchased a turkey that was 18 lbs or more. My husband and I looked over the turkeys and found one that was almost 19 lbs. It was big, and my husband wasn't too happy with me getting one that big, at first. I talked him into it. It was a great price for it.

We finished our shopping and went to the check out register. I wasn't paying attention to what was being rung up, but my husband was. He thought he saw the full price of the turkey ring up. That was $24.34 and it should have been $18.68. I asked the cashier and we looked at the receipt. My husband was right. It had rung up as $24.34. I did have her scan my card before she started ringing up the order. The other items were discounted properly.

I asked her if the store still had the scan guarantee policy. She said yes, but that she couldn't give me the full price of the turkey as a discount. It has always been my understanding that the scan guarantee policy was that if an item scans at the wrong price, you receive one of that item for free. In the past, they would just give you the one item you were buying for free. You didn't actually have to get a second one as the free item. I used to work for Lowe's Foods, but it was a long time ago. Policies change and the store no longer had the sign posted where I could see it.

However, since the cashier said it was still store policy, I insisted that it be honored. She called for the manager. The manager said that it only works if you pay for your groceries, leave and then come back and show them the receipt. That sounded so wrong. It seemed like the manager just didn't want to honor store policy on this high ticketed item. I remained calm and discussed it with (argued really) the manager. Finally, I knew I wasn't going to get anywhere taking this tact, so I asked to see the policy in writing.

If store policy had changed, I was willing to accept that, but I was not going to let the store get away with not honoring their policy if I was right. And, I was pretty sure I was right. It took a while, the manager had to print the policy out from a computer, but after a couple attempts he finally came back with a sheet of paper and was talking to someone on the phone.

He asked the cashier if my card had been scanned, he looked at the price sticker on the turkey, and everything was correct. My card had been scanned, and the turkey was priced correctly. He told her to take the full amount of the turkey off plus an extra $10. Hooray! I was right and the store honored it's policy.

The funny part of this story is that, while I was paying for our groceries, my husband asked the manager what exactly the policy was. The manager just said it was a computer problem and that it was taken care of. He never actually told us what the policy was. He never showed us the print out. I was ok with that, because if I was in the wrong, I never would have walked out of the store with a free turkey. I also liked the extra $10 off of my groceries. I just can't help but wonder why they did this? Was it part of store policy or just home office trying to make a customer happy? Either way, my wallet sure appreciated it.

Autism Moms Thursday Thanksgiving

Welcome to another Autism Moms Thursday. To show the differences and similarities of what our Thanksgivings are like compared to families that do not have an autistic child, I am opening today's meme to all Moms. The topic is simple: Thanksgiving. It can be anything related to Thanksgiving. You favorite memory, the food you serve, how you spend Thanksgiving day, anything you want. If you wish to participate, just copy the image above and link it to this post. Come back here and enter your link in Mr McKlinky.

I am going to talk about Thanksgiving Dinner. My daughter will usually eat just about anything, but when we are having a big family Thanksgiving Dinner, it is hard to get her to sit still long enough to eat. When it is just the four of us, I have no problem. She will help me in the kitchen and will sit and eat happily because she "helped" prepare it.

My son is a different story. He won't eat stuffing. He won't eat turkey. He will eat will eat plain green beans, but not the casserole that everyone loves to make at Thanksgiving. He will eat ham and bread. Everyone in the family knows what a picky eater he is, but no one bothers to ask if there is something that they can make that he will eat. He loves macaroni and cheese (from the box, not home made). How difficult would it be to make that as a side?

There have been plenty of times that I have had to make him dinner when we got home, because he just didn't get enough to eat. Luckily, when we went down to Florida one year to spend Thanksgiving at my sister's house, she asked me what she could make just for my son. She wanted to make sure that he did have something to eat. Now, my sister and I have had our issues when it comes to my son, but I can always count on her to make sure he eats when visiting her.

At home, when I cook Thanksgiving Dinner, I can make the foods that I love to serve (potatoes and gravy, turkey, corn, biscuits, and stuffing). I know that three out of the four of us will eat these. For my son, I can easily add in rice, pasta and ham. We end up with a lot of left overs. I don't mind. That just means that I won't have to cook for a while. Dessert is easy. Chocolate Pie and Pumpkin Pie, with cool whip. When we have dinner at my mother-in-law's, one of my sister-in-law's usually brings a Chocolate Pie. She didn't one year, and felt so bad because it was my son's favorite. She now makes a point of bringing one and making sure he gets the first piece.

When my son was younger, we had to deal with him getting too much sensory input whenever we went to a big family get together. My husband and I would spend the night trying to calm him down, because he would be crying so hard and nothing would console him. It's a lot better now. He loves getting together with family, but seems to always insist on leaving right after we eat. This year we are planning a small Thanksgiving Dinner at my Grandma's house. Just us and her. It should be really nice.